Privacy Policy

house DoubleSpot Legal Team Oct 24, 2024

DoubleSpot General Privacy Policy

Overview

DoubleSpot Inc., a Delaware incorporated company, and our affiliates (collectively, “DoubleSpot,” “we,” “us”), are providing this Privacy Policy (“Privacy Policy”) with respect to all of our Services, all of which are hosted in the United States. DoubleSpot is a venue discovery and management platform that connects venue owners and event organizers. This Privacy Policy describes our collection, use and disclosure of information that we receive when you use our platform. All terms used in this Privacy Policy that are not defined herein have the meanings set forth in our Terms of Use.

Privacy Policy Updates

DoubleSpot reserves the right to amend this Privacy Policy at any time in order to address future developments of our platform or changes in industry regulations. When we amend this Privacy Policy, we will revise the "last updated" date at the top. Your continued use of DoubleSpot after any such amendments become effective shall constitute your acceptance of, and agreement to be bound by, those amendments.

Information We Collect

Personal Information

When you use our Services, we may collect personal information, which is any information that identifies or can be used to identify you. This may include:

  • Name

  • Email address

  • Phone number

  • Payment information

  • Event details

  • Communications between venue operators and event organizers

  • Any other information you choose to provide

Usage Information

We collect information about your use of our Services, such as:

  • Device information, including device type, operating system, and browser

  • IP address

  • Usage data, such as pages viewed, time spent on our platform, and other interactions

  • Location data

Cookies and Similar Technologies

We use cookies and similar technologies, such as web beacons and pixels, to collect information about your use of our Services.

Third-Party Data

We may receive information about you from third-party sources, such as payment processors and marketing partners.

Use of Information

We use the information we collect from and about you for the following purposes:

  • Provide our Services, such as facilitating connections between venues and event organizers.

  • Respond to your requests, such as processing bookings, payments and inquiries.

  • improve our Services by performing analytics, conducting research, and debugging to identify and fix errors.

  • Communicate with you by sending emails, push notifications, and other messages about your account or activity on DoubleSpot.

  • Market our Services by sending promotional communications, subject to your choices.

  • Prevent potentially illegal activities, and enforce our Terms of Use.

  • Comply with legal obligations such as responding to subpoenas or legal process.

We may also aggregate and/or anonymize personal information we collect so that it will no longer identify any individual user. We may use aggregate or anonymized information for various business purposes, where permitted by applicable laws.

Disclosure of Information

We disclose personal information in the ways discussed below.

Service Providers

We may share personal information with third-party service providers who complete transactions or perform services on our behalf, such as payment processing, data storage, and analytics.

Affiliates

We may share personal information within our corporate family of companies. This includes our subsidiaries and joint ventures we control.

Business Transfers

In the event of a merger, asset sale or other corporate transaction where third-party organizations become successors-in-interest to our business, personal information would be part of the transferred assets. We will provide notice before transferring any personal information.

Legal Disclosures

We may disclose personal information if required to do so by law or in the good-faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement agencies, third-party rights owners, or others in the good faith belief that such disclosure is reasonably necessary.

With Your Consent

We may share personal information for any other purposes disclosed to you with your consent.

Your California Privacy Rights

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information.

California Civil Code Section 1798.83 permits our users who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at support@doublespot.com.

Under California Civil Code Section 1798.83, California residents with an established business relationship with us can opt-out of our disclosing personal information to third parties for the third parties' direct marketing purposes by contacting us via email or U.S. mail using the contact information provided at the end of this Privacy Policy.

General Matters

Children's Privacy

Our Services are not directed at individuals under 18. We do not knowingly collect personal information from children under 18. If you become aware that a child under 18 has provided us with personal information, please contact us.

Changing Information; Closing Account

You may update or delete your account information at any time by accessing your account settings online. You may also close your account by contacting us as indicated in the “Contact Us” section.

Security

We implement reasonable administrative, technical and physical security measures to help protect your personal information from unauthorized access, use or disclosure. However, no security measure is 100% effective, and we cannot guarantee that your personal information will never be disclosed in a manner inconsistent with this Privacy Policy (for example, as the result of unauthorized acts by third parties that violate applicable law or DoubleSpot’s policies).

Contact Us

If you have any questions or suggestions regarding our Privacy Policy, you may email us at support@doublespot.com

DoubleSpot AI General Privacy Statement

Introduction

DoubleSpot AI is an AI chatbot service for sales, customer support, and user engagement.

This Privacy Statement describes DoubleSpot’s policies and practices regarding its collection and use of your personal data, and sets forth your privacy rights. We will from time to time update this Privacy Statement as we undertake new personal data practices or adopt new privacy policies.

Contacting Us About Data Protection

For any inquiries or concerns regarding our personal data policies, practices, or if you wish to exercise your privacy rights, please feel free to reach out directly to us. Our team is committed to assisting you with any questions you may have and ensuring your data is handled with the utmost care and respect.

How We Collect and Use (Process) Your Personal Information

DoubleSpot collects personal information about its clients. This information is generally limited to:

  • name
  • employer name
  • email
  • phone number
  • DoubleSpot account credentials

We use this information to provide clients with services.

We do not sell personal information to anyone and only share it with third parties who are facilitating the delivery of our services.

Use of the DoubleSpot Website

As is true of most other websites, DoubleSpot’s website collects certain information automatically and stores it in log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of DoubleSpot’s website, including a history of the pages you view. We use this information to help us design our site to better suit our users’ needs. We may also use your IP address to help diagnose problems with our server and to administer our website, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences.

DoubleSpot has a legitimate interest in understanding how members, customers and potential customers use its website. This assists DoubleSpot with providing more relevant products and services, with communicating value to our sponsors and corporate members, and with providing appropriate staffing to meet member and customer needs.

Cookies and Tracking Technologies
We use cookies to operate and administer our services and improve your experience. A “cookie” is a piece of information sent to your browser by a website you visit. You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. However, refusing a cookie may in some cases preclude you from using, or negatively affect the display or function of, a website or certain areas or features of a website. For more details on cookies, please visit All About Cookies.

Sharing Information with Third Parties

The personal information DoubleSpot collects from you is stored in one or more databases hosted by third parties located in the United States. These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval. On occasion, DoubleSpot engages third parties to send information to you, including information about our products, services, and events.

We do not otherwise reveal your personal data to non-DoubleSpot persons or businesses for their independent use unless: (1) you request or authorize it; (2) it’s in connection with DoubleSpot-hosted and DoubleSpot co-sponsored conferences as described above; (3) the information is provided to comply with the law (for example, compelled by law enforcement to comply with a search warrant, subpoena, or court order), enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; (4) the information is provided to our agents, vendors or service providers who perform functions on our behalf; (5) to address emergencies; or (6) to address disputes, claims, or to persons demonstrating legal authority to act on your behalf. We may also gather aggregated data about our services and website visitors and disclose the results of such aggregated (but not personally identifiable) information to our partners, service providers, advertisers, and/or other third parties for marketing or promotional purposes.

The DoubleSpot website connects with third party services such as Google, Microsoft, and others. If you choose to share information from the DoubleSpot website through these services, you should review the privacy policy of that service. If you are a member of a third party service, the aforementioned connections may allow that service to connect your visit to our site to your personal data.

Transferring Personal Data to the U.S.

Information we collect about you will be processed in the United States. By using DoubleSpot’s services, you acknowledge that your personal information will be processed in the United States.

Depending on the circumstance, DoubleSpot also collects and transfers to the U.S. personal data with consent; to perform a contract with you; or to fulfill a compelling legitimate interest of DoubleSpot in a manner that does not outweigh your rights and freedoms. DoubleSpot endeavors to apply suitable safeguards to protect the privacy and security of your personal data and to use it only consistent with your relationship with DoubleSpot and the practices described in this Privacy Statement. DoubleSpot also enters into data processing agreements and model clauses with its vendors whenever feasible and appropriate. Since it was founded, DoubleSpot has received zero government requests for information.

For more information or if you have any questions, please contact us at support@doublespot.com.

Data Subject Rights

This Privacy Statement is intended to provide you with information about what personal data DoubleSpot collects about you and how it is used.

If you wish to confirm that DoubleSpot is processing your personal data, or to have access to the personal data DoubleSpot may have about you, please contact us.

You may also request information about: the purpose of the processing; the categories of personal data concerned; who else outside DoubleSpot might have received the data from DoubleSpot; what the source of the information was (if you didn’t provide it directly to DoubleSpot); and how long it will be stored. You have a right to correct (rectify) the record of your personal data maintained by DoubleSpot if it is inaccurate. You may request that DoubleSpot erase that data or cease processing it, subject to certain exceptions. You may also request that DoubleSpot cease using your data for direct marketing purposes. In many countries, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how DoubleSpot processes your personal data. When technically feasible, DoubleSpot will—at your request—provide your personal data to you.

Reasonable access to your personal data will be provided at no cost. If access cannot be provided within a reasonable time frame, DoubleSpot will provide you with a date when the information will be provided. If for some reason access is denied, DoubleSpot will provide an explanation as to why access has been denied.

For questions or complaints concerning the processing of your personal data, you can email us at support@doublespot.com.

Data Protection Mechanisms

At DoubleSpot, we implement robust data protection mechanisms to safeguard your sensitive information:

  • Public Data Only: We train your chatbots exclusively on sources that are publicly accessible online and do not require security credentials.
  • Encryption: All customer data is encrypted using industry-standard encryption algorithms both at rest and in transit.
  • Access Control: We employ user roles and permissions to ensure that only authorized personnel can access sensitive data.
  • Rate Limiting: To protect against abuse, we implement rate limiting on our chatbots, controlling the number of requests per user.
  • Domain Allowlist: We provide controls to specify which domains your chatbot can be embedded on, adding an extra layer of security.
  • Infrastructure Security: Our database and application run on AWS infrastructure.
  • No AI Training: We do not use your data to train AI models.

Data Storage and Retention

Your personal data is stored by DoubleSpot on its servers, and on the servers of the cloud-based database management services DoubleSpot engages, located in the United States. DoubleSpot retains service data for the duration of the customer’s business relationship with DoubleSpot and for a period of time thereafter, to analyze the data for DoubleSpot’s own operations, and for historical and archiving purposes associated with DoubleSpot’s services. DoubleSpot retains prospect data until such time as it no longer has business value and is purged from DoubleSpot systems. All personal data that DoubleSpot controls may be deleted upon verified request from Data Subjects or their authorized agents. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact us at: support@doublespot.com

Children’s Data

We do not knowingly attempt to solicit or receive information from children.

Questions, Concerns or Complaints

If you have questions, concerns, complaints, or would like to exercise your rights, please contact us at support@doublespot.com

DoubleSpot AI End User Privacy Policy

We at DoubleSpot Inc (together with our affiliates, “DoubleSpot”, “we”, “our” or “us”) respect your privacy and are strongly committed to keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with respect to Personal Information we collect from or about you when you use our website, applications, and services (collectively, “Services”). This Privacy Policy does not apply to content that we process on behalf of customers of our business offerings, such as our API. Our use of that data is governed by our customer agreements covering access to and use of those offerings.

1. Personal information we collect

We collect personal information relating to you (“Personal Information”) as follows:

Personal information we receive automatically from your use of the Services: When you visit, use, or interact with the Services, we receive the following information about your visit, use, or interactions (“Technical Information”):

  • Log Data: Information that your browser or device automatically sends when you use our Services. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our Services.
  • Usage Data: We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, and your computer connection.
  • Device Information: Includes name of the device, operating system, device identifiers, and browser you are using. Information collected may depend on the type of device you use and its settings.
  • Cookies: We use cookies to operate and administer our Services, and improve your experience. A “cookie” is a piece of information sent to your browser by a website you visit. You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. However, refusing a cookie may in some cases preclude you from using, or negatively affect the display or function of, a website or certain areas or features of a website. For more details on cookies, please visit All About Cookies.
  • Analytics: We may use a variety of online analytics products that use cookies to help us analyze how users use our Services and enhance your experience when you use the Services.

2. How we use personal information

We may use Personal Information for the following purposes:

  • To provide, administer, maintain and/or analyze the Services;
  • To improve our Services and conduct research;
  • To communicate with you; including to send you information about our Services and events;
  • To develop new programs and services;
  • To prevent fraud, criminal activity, or misuses of our Services, and to protect the security of our IT systems, architecture, and networks;
  • To carry out business transfers; and
  • To comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.

Aggregated or de-identified information. We may aggregate or de-identify Personal Information so that it may no longer be used to identify you and use such information to analyze the effectiveness of our Services, to improve and add features to our Services, to conduct research and for other similar purposes. In addition, from time to time, we may analyze the general behavior and characteristics of users of our Services and share aggregated information like general user statistics with third parties, publish such aggregated information or make such aggregated information generally available. We may collect aggregated information through the Services, through cookies, and through other means described in this Privacy Policy. We will maintain and use de-identified information in anonymous or de-identified form and we will not attempt to reidentify the information, unless required by law.

3. Disclosure of personal information

In certain circumstances we may provide your Personal Information to third parties without further notice to you, unless required by the law:

  • Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, we may provide Personal Information to vendors and service providers, including providers of hosting services, customer service vendors, cloud services, email communication software, web analytics services, and other information technology providers, among others. Pursuant to our instructions, these parties will access, process, or store Personal Information only in the course of performing their duties to us.
  • Business Transfers: If we are involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively, a “Transaction”), your Personal Information and other information may be disclosed in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.
  • Legal Requirements: We may share your Personal Information, including information about your interaction with our Services, with government authorities, industry peers, or other third parties (i) if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, (ii) to protect and defend our rights or property, (iii) if we determine, in our sole discretion, that there is a violation of our terms, policies, or the law; (iv) to detect or prevent fraud or other illegal activity; (v) to protect the safety, security, and integrity of our products, employees, or users, or the public, or (vi) to protect against legal liability.
  • Affiliates: We may disclose Personal Information to our affiliates, meaning an entity that controls, is controlled by, or is under common control with DoubleSpot. Our affiliates may use the Personal Information we share in a manner consistent with this Privacy Policy.

4. Your rights

Depending on location, individuals may have certain statutory rights in relation to their Personal Information. For example, you may have the right to:

  • Access your Personal Information and information relating to how it is processed.
  • Delete your Personal Information from our records.
  • Rectify or update your Personal Information.
  • Transfer your Personal Information to a third party (right to data portability).
  • Restrict how we process your Personal Information.
  • Withdraw your consent—where we rely on consent as the legal basis for processing at any time.
  • Object to how we process your Personal Information.
  • Lodge a complaint with your local data protection authority.

If you are unable to exercise your rights through DoubleSpot’s interface, please submit your request to support@doublespot.com.

A note about accuracy: some Services generate responses by reading a user’s request and, in response, predicting the words most likely to appear next. In some cases, the words most likely to appear next may not be the most factually accurate. For this reason, you should not rely on the factual accuracy of output from our models. If you notice that our Services’ output contains factually inaccurate information about you and you would like us to correct the inaccuracy, you may submit a correction request to support@doublespot.com. Given the technical complexity of how our models work, we may not be able to correct the inaccuracy in every instance. In that case, you may request that we remove your Personal Information from our Services’ output by contacting support@doublespot.com.

5. Additional U.S. state disclosures

The following table provides additional information about the categories of Personal Information we collect and how we disclose that information. You can read more about the Personal Information we collect in “Personal information we collect” above, how we use Personal Information in “How we use personal information” above, and how we retain Personal Information in “Security and Retention” below.

To the extent provided for by local law and subject to applicable exceptions, individuals may have the following privacy rights in relation to their Personal Information:

  • The right to know information about our processing of your Personal Information, including the specific pieces of Personal Information that we have collected from you;
  • The right to request deletion of your Personal Information;
  • The right to correct your Personal Information; and
  • The right to be free from discrimination relating to the exercise of any of your privacy rights.

We don’t “sell” Personal Information or “share” Personal Information for cross-contextual behavioral advertising (as those terms are defined under applicable local law). We also don’t process sensitive Personal Information for the purposes of inferring characteristics about a consumer.

Exercising your rights. To the extent applicable under local law, you can exercise privacy rights described in this section by submitting a request to support@doublespot.com.

Verification. In order to protect your Personal Information from unauthorized access, change, or deletion, we may require you to verify your credentials before you can submit a request to know, correct, or delete Personal Information. If we suspect fraudulent or malicious activity, we may ask you to provide additional Personal Information and proof of residency for verification. If we cannot verify your identity, we will not be able to honor your request.

Authorized agents. You may also submit a rights request through an authorized agent. If you do so, the agent must present signed written permission to act on your behalf and you may also be required to independently verify your identity and submit proof of your residency with us. Authorized agent requests can be submitted to support@doublespot.com.

Appeals. Depending on where you live, you may have the right to appeal a decision we make relating to requests to exercise your rights under applicable local law. To appeal a decision, please send your request to support@doublespot.com.

6. Children

Our Service is not directed to children under the age of 13. DoubleSpot does not knowingly collect Personal Information from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Information to DoubleSpot through the Service, please email us at support@doublespot.com. We will investigate any notification and if appropriate, delete the Personal Information from our systems. If you are 13 or older, but under 18, you must have permission from your parent or guardian to use our Services.

7. Links to other websites

The Service may contain links to other websites not operated or controlled by DoubleSpot, including social media services (“Third Party Sites”). The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the Third Party Sites directly for information on their privacy practices and policies.

8. Security and retention

We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Service or email. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third-party websites.

We’ll retain your Personal Information for only as long as we need in order to provide our Service to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. How long we retain Personal Information will depend on a number of factors, such as the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, our purpose for processing the information, and any legal requirements.

9. International users

By using our Service, you understand and acknowledge that your Personal Information will be processed and stored in our facilities and servers in the United States and may be disclosed to our service providers and affiliates in other jurisdictions.

Legal basis for processing. Our legal bases for processing your Personal Information include:

  • Performance of a contract with you when we provide and maintain our Services. When we process Account Information, Content, and Technical Information solely to provide our Services to you, this information is necessary to be able to provide our Services. If you do not provide this information, we may not be able to provide our Services to you.
  • Our legitimate interests in protecting our Services from abuse, fraud, or security risks, or in developing, improving, or promoting our Services, including when we train our models. This may include the processing of Account Information, Content, Social Information, and Technical Information.
  • Your consent when we ask for your consent to process your Personal Information for a specific purpose that we communicate to you. You have the right to withdraw your consent at any time.
  • Compliance with our legal obligations when we use your Personal Information to comply with applicable law or when we protect our or our affiliates’, users’, or third parties’ rights, safety, and property.

Data transfers. Where required, we will use appropriate safeguards for transferring Personal Information outside of certain countries. We will only transfer Personal Information pursuant to a legally valid transfer mechanism.

You can contact us at support@doublespot.com in matters related to Personal Information processing.

10. Changes to the privacy policy

We may update this Privacy Policy from time to time. When we do, we will post an updated version on this page, unless another type of notice is required by applicable law.

11. How to contact us

Please contact support@doublespot.com if you have any questions or concerns not already addressed in this Privacy Policy.